General

Any party concerned with the result of any registration activity that has been considered by the Certification Committee and which remains objectionable to that party may make a written appeal to the Operations Manager – HSB RS.

• A written request is submitted to the Operations Manager by the client identifying the activity under appeal and documenting the reason for the appeal.
• The original decisions made during the certification process that are under appeal remain valid until the appeal process is complete.
• The Operations Manager shall assign the appeal review to the Technical Manager or, in the event the appeal is a “conflict of interest to the Technical Manager”, to a member of the Advisory Board representing the customer’s primary EA code category.
• The Technical Manager will conduct an unbiased review of the appeal and make a decision either in favor of the customer or the Audit Team Leader.
• Appeals decisions are sent to the Operations Manager to review such actions to ensure that the appeals procedure is conducted in an impartial and equitable manner.
• The Operations Manager forwards the Appeals review decision to all parties concerned.
• In the event the client does not accept the decision of the Technical Manager the Operations Manager may designate an additional Review to be conducted by two members of the Advisory Board. In this event the same sequence of events should follow as directed above.
• The results of the additional review will be the final decision in the Appeals Process.